blackpool
best town centre hospitality

Blackpool best hospitality Latest Reviews

Reviewed : 22 Oct 2025

Really nice stay

The staff could not have been more helpful and even when we were asking for things out of the norm all we ever heard was ‘of course you can’ food was as expected, although the chef might need a slight review on streak cooking but on the whole out party enjoyed the food. The breakfast service was equally as efficient and ingredients tasty and importantly nice and hot. Would definitely consider staying here again if in the area.

Reviewed : 14 Oct 2025

POOR QUALITY SERVICE

The service was very poor and I was not impressed with the quality. Waiting staff were lounging around and watched me eat which made me feel very uncomfortable. Felt like I was rushed out of the restaurant and given the bill without me even asking for it! WOULD NOT RETURN

Reviewed : 10 Oct 2025

Thats our first last time we will come here.

We visited as a family and we were not impressed. The layout is not accommodating nor warm, the food was not great. I personally ordered the Haloumi starter which lacked flavour and texture and for mains I ordered the chicken and ham pie which tasted odd and had perfectly squared chicken pieces in a white sauce with chunky pieces of bacon; similar to that you get a KG of for a few quid along with a mass produced pastry lid.

Reviewed : 30 Sep 2025

Thwaites hotels are awful.

I booked two rooms to treat my Mum to a night away. We had our rooms beside each other & upon entrance of the room I was instantly disappointed. The decor & furnishings are so tired & dated, the walls had marks all over them in various places, the bathroom shower tiles are in serious need of new grouting & the marble sink is discolored & stained, not what I expect to see when paying for a 4 * hotel! The bar service is a joke, waiting half an hour for our drinks to be brought over to us.

Reviewed : 21 Sep 2025

Disappointing evening meal

We had a good welcome into the pub and the waitress was very nice and informative . The starters were very nice but when it came to the main course it was a big disappointment. The fillet steak was tasteless, the potatoes par cooked and the duck was tough and raw. While we there the couple next to us sent a steak back also.

Reviewed : 13 Sep 2025

Rude Manager typical of Thwaites group.

Stayed with a group of friends for a birthday celebration & long walks with the dogs. Beautiful setting, comfortable but small rooms. Food average, service very poor. Assistant Manager made us feel that everything was too much trouble, that we were an inconvenience instead of paying guests. Requested feedback from us then emailed an appalling & very offensive reply.

Reviewed : 02 Sep 2025

Aztec Hotel really bad.

Since the truth is that I am not happy with the hotel, I never find anyone at the reception and even if I call, they do not pick up the phone, yesterday I went to the bar with my card credit card and they told me that they couldn't give me anything because the card was not registered in the room, which doesn't make sense because it's a bar open to the public and I was paying with my card, not putting the money in the room account.

Reviewed : 26 Aug 2025

We will not be visiting again!

The service was extremely poor considering that it was not busy and there were ample waiting on staff. We had to ask for everything from ordering to asking to pay not to mention over a half hour to wait for food and with a young baby in the party this was not acceptable. The food was just ok, the portion sizes were very disappointing thus making the value under par. The scallop starter was also poor value with three scallops for £17.50!! We haven't even paid that in some Manchester restaurants.

Reviewed : 13 Aug 2025

Extremely disappointing overall

From the time we made a reservation until we checked in, we were inundated with emails urging us to book a table in the restaurant. These marketing emails were sent via the booking site and there was no option to stop them. At check in, we were told that we could not have breakfast unless we made a reservation. Thankfully, we never did. When we saw the menu we understood the reason for the aggressive marketing tactics - the prices in the restaurant were extremely high.

Reviewed : 11 Aug 2025

Poor food - rude manager

We ordered two meals which arrived very quickly but unfortunately the chips were cheap/ tasteless and there was a drizzle of gravy on the mince and onion pie meal (the pie was a small piece for a £12 meal along with cheap supermarket chips). We asked for a little more gravy and to our surprise found they had charged £1.50 for the extra. Upon bringing this to the attention of the lady on the till, the manager rudely interjected and stated that they would charge for it.

Reviewed : 31 Jul 2025

Not worth the money - not a luxury experience.

The Leisure facilities were not what we were expecting for a "spa" more like the local swimming pool. The prices in the restaurant were not reflective of the food or service. The room was like a premier inn but the bedding was ancient. The spa treatments were not luxury, the staff were nice, but £42 nails were all smudged on the way out as we were moved along before they dried. By this point we had already decided we were never going back and had another event to go to so left.