blackpool
best choice hospitality

Blackpool best hospitality places Latest Reviews

Reviewed : 13 Oct 2025

Dirty room, management needs to pay attention.

It wasn't just slightly dirty: I could run a finger through dust in various parts of the room, there was a leaky pipe underneath the floorboards in the bathroom that was seeping brown liquid and the bathroom smelt damp. The corridors and stairs were dirty, with frayed carpet and stains everywhere.

Reviewed : 11 Oct 2025

Quite uncomfortable due to the freezing cold room

The room was freezing cold. We couldn't get the temperature above 15oC and the air conditioning blew cold air all night. The shower room was freezing , even with the heated towel rail on. The breakfast wasn't very hot. The receptionist took a note of the problems we had encountered but didn't really offer any apology.

Reviewed : 07 Oct 2025

Disgusting service and food contamination

We decided to visit the The Royal after a family walk and ordered 3 meals. We ordered the firecracker chicken as part of our meals. In the salad was a large feather beneath the salad. When we approached the staff the bar lady was kind and polite and took the plate away. What happened next was disgusting. The manger rudely came over and stated that this was not his fault and he wouldn't be offering a replacement

Reviewed : 25 Sep 2025

Won't be back!

Booked a table here a week prior for the first time available, 5pm. Bearing in mind I have a child that needs to do the whole routine for school, we walk in at 4:51pm to be told that it will be at least 15-20 minutes before we get our table. The poor waitress was apologetic, but the manager was not and the girl who told us the bad news at the till couldn’t care less . We used to visit this pub regularly, but this is the second time in a row we’ve had an issue with them.

Reviewed : 23 Sep 2025

How this hotel is rated 4 stars by the AA is beyond me

The room was not soundproofed, constant flow of noisy traffic throughout the night Noise from above room became increasingly intolerable. The bath didn't drain properly because the plughole was full of hairs. The toilet was filthy. We tried to make a formal complaint at reception but was told there were no complaint forms, etc..

Reviewed : 18 Sep 2025

Home cooked food at its best

This is a lovely little pub, with lovely home cooked food. The menu has plenty for everyone, and there is a specials board each day. The staff are very friendly and accommodating. . Whilst there is a large car park across road, it can be a bit tricky crossing the road at bust times.

Reviewed : 14 Sep 2025

Good honest food

My wife and I went there for our evening meal (Tea, Dinner, supper, whatever you call it) and the food was superb. The steak and kidney pudding (locally made) was the best I've eaten and my wife had fish. Beautifully served and delicious. To cap it all, really nice friendly staff too.

Reviewed : 11 Sep 2025

Give this place a wide berth

Disgusting asked if Home made told brought in string chicken, fatty bacon and more cabbage than anything then served on bed of cabbage, joke unless you were a rabbit Complained expecting something to be done, told still had to pay full price joke customer service only winner was dog with us as he ate it as it was only fit for dog My fish n chips chips under cooked batter soggy Definable year not worth the money

Reviewed : 30 Aug 2025

Not worth the money - not a luxury experience.

The Leisure facilities were not what we were expecting for a "spa" more like the local swimming pool. The prices in the restaurant were not reflective of the food or service. The room was like a premier inn but the bedding was ancient. The spa treatments were not luxury, the staff were nice, but £42 nails were all smudged on the way out as we were moved along before they dried. By this point we had already decided we were never going back and had another event to go to so left.

Reviewed : 25 Aug 2025

Not a good stay at Cottons in Knutsford

Room grubby and dirty, no room service for the 2 days!!! OTHER THAN A PATHETIC ATTEMPT TO MAKE UP THE BEDS, SEE PHOTOS ATTACHED. There were a number of functions on at the hotel, and security were called on a number of occasions due to bedrooms near us at 2am to 4am having some sort of drunken parties, disgraceful. After complaining about no room service and having no sleep, we were offered a discount of £4 that was the biggest insult.

Reviewed : 22 Aug 2025

We will not be visiting again!

The service was extremely poor considering that it was not busy and there were ample waiting on staff. We had to ask for everything from ordering to asking to pay not to mention over a half hour to wait for food and with a young baby in the party this was not acceptable. The food was just ok, the portion sizes were very disappointing thus making the value under par. The scallop starter was also poor value with three scallops for £17.50!! We haven't even paid that in some Manchester restaurants.

Reviewed : 21 Aug 2025

Popped in & so glad we did!

We were passing through and saw this fantastic building and were curious as it looked amazing. We were not disappointed at all. I had the Steak and ale pie and although don’t normally get excited by a pie I had to complement their chef as it was perfect! My wife was not disappointed by their burgers either. Lovely Staff, great service, not rushed but not too laid back. I would 100% recommend to any travellers looking for a drink and a bite to eat in Oswaldtwistle (I hope I spelt that right!)

Reviewed : 06 Aug 2025

Really good value

Held our wedding reception at this venue. Nothing was too much trouble and all ran smoothly, from the timing of the food courses being served, even allowing breaks when needed as the portion sizes were generous. Food was all lovely and commented on by all. Big thank you to Tom, Mark and all the staff.